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Terms And Conditions

The following Terms & Conditions apply to every booking made Party Dream. By making a booking with Party Dream. the client is agreeing to have read, understood and agreed to the terms and conditions. A Booking is made either over the phone, online, or email.

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Payment

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Online Bookings – Full payment is taken online at the time of booking. Please note for all bookings, we reserve the right to cancel a booking at any time and for any reason and refund your money.

Phone Bookings – To secure your booking, payment must be made within 24 Hours of making your Booking. 

By booking (either over the phone, online, or email), you are agreeing to pay the full amount quoted to you.

By booking, you accept liability for any expenses incurred by us Party Dream in our attempt to obtain payment of any overdue amount. This can include, but is not limited to, additional fees for overdue amounts and debt collection agency fees.

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Refund/Cancellation policy

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We understand things come up, so we have created a fair cancellation policy. 

All cancellations must be made in writing via email.

A refund of 50% is applicable if cancelled within 2 weeks notice or more of the event hire date.

Cancellations made within 48 hours of the event hire date have no refund available and a 100% cancellation fee applies.

If you cancel longer than 2 weeks notice, you will receive a complete refund, minus $50 to cover our admin time already spent on your booking. If you have not made payment yet, you will be liable to pay the $50 within seven (7) days of making your cancellation. 

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Travel and Parking

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A Travel Fee may be added to your Invoice for Events over 5km from the CBD. We will inform you if this is the case.

A Parking Fee may be added to your Invoice for Events that require Paid or Metered Parking. Please inform us BEFORE your event if there is Paid or Metered Parking.

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Insurance

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Party Dream, our staff and our entertainers are not insured as Child Care Workers, and parents / caregivers must be supervising children at all times. These parents / caregivers and the client will be responsible for the safety and well being of all guests at the event and Party Dream will not be responsible or held liable for any guest’s safety and well being.

Party Dream will not be held liable for any injury, damage or loss of property howsoever caused, during, before or after the event to any property, guest, or uninvited guest. The company takes precautions to ensure our work, equipment and activities are performed in a safe manner and in sound condition. However Party Dream, our entertainers and our equipment cannot be held responsible for any injury, damage or loss of property, or loss of life, in any event.

Party Dream often uses and gives out products with our Children’s Entertainment, including, but not limited to, prizes (often consisting of small toys and lollies), balloons, slap bracelets, and temporary tattoos, face painting. Party Dream and our entertainers cannot be held responsible for the safe use or ingestion of these products and any injury, illness or damage they may cause. The parents/caregivers and client are responsible for the safety, well being and supervision of children with any product, at all times.

In terms of Face Painting,  Party Dream uses quality products and materials, including non-toxic face paint.  For more detailed information regarding our face painting products and materials, please contact us.

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Damage / Lost Equipment and Hire Items

By booking with Party Dream, the client accepts full liability for any damage or misplacing of All Party Dream Equipment or Hire Item(s), whether done so by the client, a guest, or any other person in the clients care/home/venue. The client agrees to pay the full cost of replacing the specific equipment / Hire Item(s), which have been damaged, broken or lost. Party Dream will send the client an invoice for the amount to replace the item and the client must pay this invoice within 7 days.

• Hire Item(s) must be kept indoors or undercover at all times. Cannot be in direct sunlight or weather. 

• Parent supervision required at all times with Hire Item(s).

• Hire Item(s) must be returned in the same condition they are delivered in – visibly clean and no damage. Additional cleaning / damage charges will apply if conditions of hire are not followed.

The client accepts liability for any expenses incurred by us (Party Dream) in our attempt to obtain payment of any overdue amount. This can include, but is not limited to, additional fees for overdue amounts and debt collection agency fees.

If you have any questions regarding our Terms and Conditions, please contact us on info@partydream.com.au

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